Return & Refund Policy
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
-
The item must be unused, unworn, and in its original condition
-
The item must be returned in its original packaging
-
Proof of purchase is required
If 30 days have passed since your order was delivered, unfortunately we cannot offer a return or refund.
Non-Returnable Items
Certain items are not eligible for return, including:
-
Gift cards
-
Items damaged due to misuse, normal wear and tear, or improper handling
Return Process
To initiate a return, please contact our support team at:
Email: hello@thehonorunion.com
Include your order number and reason for return.
Once your return request is approved, you will receive instructions on how and where to send your item.
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
-
Refunds will be processed to the original payment method
-
Please allow 5–10 business days for the refund to appear, depending on your payment provider
Shipping costs are non-refundable unless the return is due to an error on our part.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos of the issue.
We will review the case and provide a replacement or refund where applicable.
Exchanges
We do not offer direct exchanges.
If you wish to receive a different item, please return the original product and place a new order.
Late or Missing Refunds
If you haven’t received your refund after approval:
-
Check with your bank or payment provider
-
Allow additional processing time
-
Contact us at hello@thehonorunion.com if the issue persists